Return policy

Return policy

This Payment, Returns and Refund Policy sets out the terms and conditions on the basis of which we, Avisa-smart health card will process payments and refunds for transactions carried on through your use of the mobile application or the website.

Return of Products and Cancellation of orders

1. We strive to deliver correct medicines/items in the right/undamaged condition every time the customer places an order. We strongly recommend that you check the condition of the delivered products at the time of delivery and get back to us if there is any discrepancy.
2. If your order is eligible for a return, you can raise a return request within 48 hours from the time of delivery. All returns are reviewed for eligibility and refund is subject to review and verification by Avisa team. No return of damaged products is possible once part or whole of the product has been used.
3. To raise the return request and return an item, you can call our help desk at 9289686901, email us at info@avisa.care, or contact our customer support executives through online live chat.

Items are eligible for a return exclusively under the following circumstances.

• Products are delayed beyond 48 hours of the estimated date of delivery communicated to the customer at the time of placement of the order.
• Product(s) delivered do not match the order: This would include items that are different from what the customer ordered.
• Product(s) were delivered in damaged/non-working condition.
• Product(s) have missing parts or accessories or different from their description on the product page.
• Batch number of the product(s) being returned matches with the one(s) mentioned in the invoice.
• Product(s)/medicines(s)/bottle(s) are unused. Opened medicine strip(s)/bottle(s) are not eligible for returns.
• The damages/defects are covered under the manufacturer’s warranty.

Cancellations

1. There may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason.
2. Some situations that may result in your order being cancelled include
   • limitations on quantities available for purchase
   • inaccuracies or errors in product or pricing information

Cancellations by the customer

1. In case we receive a cancellation notice and the order has not been shipped by us, we shall cancel the order and refund the entire amount.
2. The orders that have already been shipped out by us will not be cancelled in accordance with this policy.

Note: Replacement of product(s)/order is not supported as of now. For such cases, you will need to return the items and refund will be issued post verification. No return is possible for damaged goods beyond 48 hours of delivery.

Certain categories of products are not eligible for return

You may cancel an order for products placed by you prior to shipping for delivery or request returns for products ordered by you in accordance with the process described above.